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DESIGN AND IMPLEMENTATION OF COMPUTERIZED FRONT MANAGEMENT INFORMATION SYSTEM (HOTEL)

 

ABSTRACT

This project deals with “Hotel front office management information system” it deal with the system of all the management and information needs of the different section of a hotel.  Most time, the hotel I runs into problem of getting necessary information in the sections of registration of guest, guest booking and reservation, check in and check out process of a guest, and other section of the hotel which the accounts and security section.

This study led to the development of “Hotel- Mis package” which will help a long way in reducing the problem encountered by the Entire management and staff of the hotel.  The power of the package is also see in the area where time is of great importance.  This package will help immensely in eliminating wasted time in the operation of the hotel service there by enhancing effective customer services.

 

CHAPTER ONE

INTRODUCTION

 

The hotel front office management information system is the control center for the property and workers at the supervisory level  and above must be well trained and motivated in order to achieve business objectives of high yield, high occupancy rates and above all top quality service.  in hotel front office management hotel general manager are required to meet the challenges of day to day operation while practicing solid future planning and controlling skills.

The technological advantages today’s hotel managers have at their disposal and the challenges of living, training, scheduling and empowering workers to achieve to quality result.

The top quality hotel in Nigeria is owned by government, other smaller hotels owned by individual do not keep to  the standard for hotel operations.  This because the only reason for the setting up of a hotel is to maximize profit.  They do not take into account the welfare and condition of their customer.  This result in many of the customers not being satisfied after their stay in these hotel due to poor management and time wasting in the flow of information with and outside the hotel environment.  Using zodiac hotel lit examing the effect of computerization of hotel front office management information system in our hotels.