THE ROLE OF PUBLIC RELATIONS IN THE MAINTENANCE OF INDUSTRIAL HARMONY
(A CASE STUDY OF ENUGU STATE)
The project is armed at finding out why the public in recent times feel dissatisfied will the services rendered by Enugu state. This situation has in no small measure cost the state its image.
The public has complained that the way they are being represented needs much to the way they of upward services, not having their issues at heart to a large extent (as treatment be spoke that ) demind of not of certain privileges and a host of other problem. To find out the cause or of the seemingly loss of face. Interviews were held will the public relations officer at the civil service, because this concerns his responsibility. He should know the true position of things within and outside the state. The public relation officer claimed that his rule includes making sure there is effective flow of information among the staff and line as well as to the extent public whom they serve. Interview as had all the senior principal personnel officer one who furnished me with the roles of his department which consists of the general welfare of the workers namely, making sue that workers receive their salaries promptly planning and exciting staff training programmes both in the state and outside.
I had is scout around the service where I interviewed a good number of works who tried me what problem they been encountering in Enugu state, irregularities in allowances without any explanation that should show that the state has their interest at heart, training that constitution of the civil service supports to b the privilege to with allowance that will take care of it. I had to observe their continence as they relate their encounters. I saw the need to issue questionnaire to a number of workers to ascertain among other things how affective the communication in the service has been.
Having received the completed questionnaires I analyzed the responses of the workers and then gave recommendation is to state on how to ensure better flow of information as well as how to improve their performance so that the public be happy with their service.
Introduction 1
Research Design and Methodology 1
Enugu state and its Publics 5
Analysis of data (Sub Heading)
Conclusions and Recommendation 21
Notes and References 29
Bibliography 30
Appendix 31
The research is in the role of public Relation in the maintenance of industries Harmony, a case study of Enugu state.
I found it imperative to start will the lamentation of Doctor Rosemary Stewart, a renewed English Management themist and practitioner, who write in her book tilted “The reality of management” order the subtitle of “No Panaceas. But a challenge to management “ wrote.
One reason why these (management) panacea failed is fulfil what was these expected of them is that they philosophy that would give them a chance of contributing to better relation ----------------------------- A manager who is successful must organize efficiently, communicate clearly and secure pople’s willing corporation . One danger in that many managers underrate the difficulties of communication of covering what they want and why, and of getting information we Saw that the problem of security willing co-operation pose a challenge to management, to provide the conditions in which people will want to work and to co-operate”.
Doctor Rosemary has aptly pointed out the crisis that confront most management today, which is that of communication but she has not used he right professional capsule . With allowance that will take care of it. I had to observe their countenance as they relate their encounters.
I Saw the need for to issue questionnaires to a number of works to ascertain among other things how effective the communication in the service has been.
Having received the completed questionnaires I analyzed the response of the workers and the gave recommendation to the state on how to ensure better flow of information as well a how to improve their performance so that the public will be happy with their services.
IMT Enugu
Public Relation is the new “ capsule which sells on the comdors of every management, but it business, association, political institutional or technological manager.
Mr. Cuttip and center clearly put it that public attitude, identifies the policies and producers of an origination will the public interest and plans and executes a programme of action to earn the public understudying and acceptance?.
The institute of public relation (IPR) London, which was formed in the united Kingdom in February 1948 (though dligtly mandated) in 1987) defined public relation practice as the planned and sustained efforts to establish and maintain mutual understanding between an organization and it publics.
We will not go without having pubic relation News has about public relation. In their definition public relation is a management function which evaluation public relation is a management function and procedure of an individual organization will the public interest and plans and executes programmes of action to earn public understanding’.
Commonly in the role of a public relation, Benson Eluwa, Virginia in her book titled. The practice of human, industrial and public relation” under the subheading “image Building and public relations” political out that public relation is a management function’ and Dayo Dnyile or “yes” man in the organization.
It is a promotional actively concerned with creating and maintaining favorable relationship between an organization and its publics such as customers, employers.
CHAPTER TWO
ENUGU STATE AND IT PUBLICS
Investigative research that in recent times the public, especially teachers have been complaining bitterly of the low quality of services hindered by Enugu State.
They bear grudges over the attitude most activities of the state that have consistently been treating their complaints with lively, for instance of yours gone, they feel unconcerned when reported to. To extent of their feelings in their continuing with the pursuit payments of allowances ignoring the ones complained about.
Discouraging and deplorable to observe is the sight of teachers and civil servants that do not show up and even engage in sit down strike as they leave some of their duties or attend to them with contempt and even answer boldly that it was done because of they were not paid.
Another weakness is the content approval of different works in the state with the accumulated allowances of works are not addressed or even given attention.
Within the management of the state, these serves to it lack of effective communication especially as it concerns the works performance and the publics satisfaction. Some workers, during oral interview say that they feel that they are serving the publics well while many complain of poor services. It can given out for payments which is the main problem complained they not done accordingly schedule of regular information, there are others who complain of lack of timely promotions and adequate salaries commensurate with the amount and type of job they do. This type of situation does not seem to anger well for the image of Enugu state, o for the workers and intending ones who need to be informed of the attraction and benefits there.
Oral interview will the workers, specially young school leaves revealed that the latter are not because of used stagnation on one grade level of pay and position for a long time. These through do not do any good to the image of the state.
The investigation revealed that no one carried out any research on the role of public relation with a view to improving on the harmony maintenance in the industry – Enugu state.
All the same, there was a public relations case of a subsrban Hospital handled by James R Cirming. In the work Mr. Gruning defined the world public and the public relation personnel. If one takes the term that the two must important questions which public relation practitioner must answer are “ who are from the publics ?
In the above, publics are these individuals who have read for the services of the state.
It should also be clear that an accurate description or identification of the type of publics will while one is dealing is necessary for establishing desirable organization public relationship.
According to Eahing Dewey “ when a group in a indeterminate situation but does not recognize it as a problem it can be called a latent public. When it does. (What in missing in the situation) then the latent public becomes as aware public. If this latent public gets organized to do something about the recognized problem, it can be called achieve public.
What type of public are the employees of Enugu state. ?
ANALYSIS OF DATA
Despite certain constraints encountered, the researcher succeeded at last when after incessant appeal, a reasonable number of the administered questionnaires were filled by the respondents.
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