The Roles Of Modern Communication Tools In The Development Of Secretarial Profession (A Case Study Of Manmark Limited)
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The Roles Of Modern Communication Tools In The Development Of Secretarial Profession (A Case Study Of Manmark Limited)
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THE ROLES OF MODERN COMMUNICATION TOOLS IN THE DEVELOPMENT OF

SECRETARIAL PROFESSION

(A CASE STUDY OF MANMARK LIMITED, ENUGU)

 

 

ABSTRACT

Many modern business organization has spend huge amount of money to equip their offices with modern equipment.  Some of them do so in order to approve the efficiency of their workers and reduce the time spent in doing office jobs.

The facts is that, this has brought fear for technologies will soon throw them out of job, this implies that they do not clearly understand the roles this modern equipment have came to play for the secretaries.

This study was therefore designed to identify the roles modern communications tools play in the development of secretarial studies.  To do this, the researcher formulated four research questions to help achieve the objectives. Manmark Limited a company based in Enugu as used as the case study.  The population of the study consists of all the workers both junior and senior in Manmark Limited.  There are 200 staff in this company.  Due to the limited resources of the researchers, a sample and used for the study.  The questionnaire was used to obtain the information from the research subjects.  Percentages and tables are used in the analysis.

The analysis of collected data revealed that follow among others, that modern communication tools such as computer, networks, GSM, etc which are used in Manmark Limited have contributed immensely in improving the speed and accuracy of secretarial jobs.

The researchers therefore, concluded that these tools have not come to throw the secretaries out of job, but to improve the secretarial performance.  Based on the above, we therefore, recommend among others that organizations should ensure that these tools are provided for the secretaries to help them perform better.

 

 

CHAPTER ONE

1.0     INTRODUCTION

1.1     BACKGROUND OF THE STUDY:

 

The very important place of communication in the modern world especially in an organization has been variously acclaimed scholars.  It is argued that effective communication is one on which organization revolves as it may, make or mar the growth of business.  There is little wonder then why serious-minded organization private or public, profit making or non-profit making among others, spend fortune in procuring modern communication gadgets and tools.

In most modern business organizations, like Manmark, it is common to see such communication tools like computers, typewriters, calculators, telephone, including intercoms, photocopying and cyclostyling machines organizes fax among very many others.  The fact is that modern office chores have been made ridiculously easy by a thousand and one gadgets and tools of communication that litter business offices.  Television and radios are also found in offices in order to either entertain and occupy a visitor or to have access to the latest information.  In some offices, these radios and televisions are permanently tuned to international news media like British Broadcasting Corporation, Voice of America, Radio Deutsch Villa, Cable News Network (CNN), and even internet.



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