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SOCIO-ECONOMIC AND TECHNOLOGICAL SYSTEMS OF MODERN BUSINESS AND THEIR EFFECTS ON THE JOB OF THE SECRETARY

 (A CASE STUDY OF NIGERIA TELECOMMUNICATION LIMITED)

 

ABSTRACT

 

          This study examined the socio – economic and technological system of modern business and how they affect the job of the modern days secretaries in selected business organization using Nigerian Telecommunication, Enugu (NITEL) as a case study.

          The population of study consisted of 26 secretaries who made up the sample.

          Questionnaire was the main instrument used. Simple percentage was used for the data analysis.  The findings revealed that:  secretaries in modern business organization are affected positively and negatively by the  new socio-economic and technological system.  The functions of the secretaries are both secretarial and administrative functions more challenging than the traditional roles previously performed.

          The findings further revealed that most secretaries found at difficult to adopt to the new system.  Absed on the findings, it was recommended that all these could be remedied if adequate training and motivation should be given to secretaries.

          Also, students should be exposed to the  use of modern office equipment and that a national body should be established to register and regulate the practice of secretaryship in the country.

 

CHAPTER ONE

INTRODUCTION

1. Background information:

 

The modern business organization is a highly complex affair and thus the function of the secretary is becoming more is a highly complex affair and thus the function of the secretary is becoming more challenging.  Every business management aims at making profit and at the same time, strives to provide the needs of its employees.

The socio-economic and technological system of modern business has taken a new dimension.  Thus could be attributed to challenges in the society.  Thus, hails and  Hubband (1977) said many organizations have changed their internal system to match changes in the environment.

Business managers have now employed means to create a better working relationship between their employee and themselves.  Employees are motivated to increase productivity and ensure good working conditions.  Humbly (1975) said that suceesful manamgent of change requires an understanding of humans motivation.