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THE CONTRIBUTIONS OF MODERN TECHNOLOGY IN THE ADVANCEMENT OF SECRETARIAL PROFESSION (A CASE STUDY OF ANAMMCO & EMENITE

 

ABSTRACT

The topic of this research is the contributions of modern office equipment. In the advancement of secretarial profession. The study was restricted to Anammco and Emenite Plc. Emene, near Enugu Urban.

          To conduct the study, questionnaire structured in two phases was used as the instrument for collecting data.

The instrument was validated by the use of pilot test and test –re-test method.

Phase a of the questionnaire contain personal data of the respondents while phase B contained the main questionnaire items used in eliciting the major response upon which decision were based in the research.

          The population consist all the secretaries in Anammco plc and Emenite Ltd. Emene. They are 200 in number out of the population, a sample of 90 secretaries were randomly selected.

          After the analysis, which were presented in tables with percentage scores, the following findings were made.

• Secretaries in Anammco and Emenite plc use modern office equipment like computer, teleprompter and telephone answering machine and E- mail.
• These secretaries do not encounter problems in the usage of such office equipment.
• Modern office equipment contributes very significantly in increasing the secretaries efficiently and effectiveness.
• Secretaries derive huge amount of Joy in using modern office equipment.

After the findings, the following recommendations were made:

• Modern office equipment should replace the old one since the modern ones enhance efficiency of secretaries.
• The challenges posed by the equipment to secretaries can be challenged by the secretaries if they put more effort in their duties which do not really require office equipment so as to make their place in the business industry indispensable.
• The management of the organization should try to procure this office equipment for Secretaries Job efficiency.
• As a result of difficulties in manipulating these equipment. Secretaries should be sent for further training.
• Organization should procure power generators to ensure that they are always functional.
• Finally, the researcher suggested that further studies could be undertaken on the place of the secretary in the success of business organization in general.    

 

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

 

          According to Neuner et al (1972), modern office equipment is the intermediary between the secretary and her Job. It enables her to accomplish more work in few hours with greater efficiency and better Quality. Also Doswell (1978) mentioned that a secretary is capable of working faster and more efficiently with modern office equipment with a minimum of fatigue.

          The use of this modern office equipment by a secretary can result in greater output than that of a secretary using manual or under-developed equipment. Highly skilled personnel is sought for in business organization nowadays and to this effect, Russo et al (1980) advocated that the more productive a secretary is, the more the organization can afford to pay with in reasonable limits and hence create employment opportunities for secretaries.

          The invention of office equipment necessitated the growth in large enterprise and also a technological break –through. The office, therefore, receives much on sophisticated office equipment in order to cope with the ever- increasing roles in the organization.

          It seems, however, that although the higher levels of management might not make much direct use of technology, the secretary. Will. The future for office automation for this job is in providing the secretary with system that meets the real need identified as being important, rather than the ones of typing and stenography that are thought to be important.

As against the traditional office, the modern office has a lot of activities to perform with the aid of modern equipment. These day’s uncountable organizations have installed these equipment and the sectaries are present to manipulate some of them in discharging their duties officially. However, modern office equipments which act as improvement tools in the secretary’s job arose from the numerous mathematical calculations done in offices, and the use of the equipment by a secretary can result to a greater output than that of a secretary using manual equipment.