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A SURVEY OF ROLES AND PERFORMANCE EFFECTIVITY OF SECRETARIES IN MODERN COMMUNICATION INDUSTRIES IN ENUGU URBAN

 

 

ABSTRACT

 

          This study examined roles and performance efficiency and effectively of secretaries in modern communication industries in Enugu Urban.

          People hold different opinions about the secretaries roles.  they fail to understand that the secretary is an important officer in every communication industry and her contributions and effectiveness can either enhance or  diminish the efficiency of an industry.

          The study also seek to find out whether lack of appreciate communicating machine affect the roles of secretaries.  It went further to stress whether lack of knowledge of the administrative principles may hinder secretarial roles, whether executives do not give the secretaries free-hand to implement the necessary administrative principles.

          In collecting data, the study was designed to cover selected communication industries as the population through sampling of the secretaries.  The  population were made up of 100 people and the researcher made use of questionnaire which was distributed to the respondent.  Was later collected.

          It was concluded that regular seminars, workshops and conferences should be   organized for the secretaries in order to up-date thir knowledge and experience on the secretarial profession and that the employers should work hand-in-hand with their secretaries, be able to delegate duties to them and provide enough working equipment for carrying out their duties.

 

 

CHAPTER ONE

 

 

INTRODUCTION

BACKGROUND OF THE STUDY

 

The name NTA means Nigeria Television Authority.  The station has brought forth over thirty other television stations in different parts of Nigeria.  It is headed by a general manager and six other managers who help in day to day running of business.  Nigeria Television Authority being a very big family has some roles they play as a communication Industry and these include:

1. To inform, entertain and enlighten their audience, maintaining its leadership position in Television broadcasting
2. Enrich the life of Nigerians by influencing positively his social, cultural, economic, political and technological thinking through a wide choice of programmes; to mention but a few.

    Nevertheless, the roles they play in communication Industry seem

to be carrying them away from giving their secretaries chana to contribute  our play their roles effectively in the communication industry.  They indulge in using their journalists and reporters for any information they need.  Managers and staff in the communication industries have equally acquired the knowledge of the use of modern office equipments like computers, tapes, and disc for information recording and report writing thereby neglecting the roles of efficient and effective secretaries especially when it comes to profession and effective secretaries especially when it comes to profession.