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THE CHALLENGES OF INFORMATION AND

COMMUNICATION TECHOLOGY (ICT) TO MODERN

SECRETARIES (STUDY OF NIGERIAN-AMERICAN

BANK LIMITED (NAMBL) AND WEMA BANK PLC).

 

ABSTRACT

 

This research work has been carried out to determine the challenges of information and Communication Technology (ICT) to modern’s secretaries.

This is with the basic aim of providing practical solution towards the re-engineering and sustenance of the secretarial profession. The re-training of secretaries, carrying out of visitation in form of excursion to those firms that assemble or reproduce these modern machines, proper funding of institutions and procurement of modern  machines and equipment. Information and communication Technology (ICT) training and development strategies to secretarial staff in the organizations. Development of social and physical infrastructure within the government and organizations towards enhancing effective and efficient performance of the staff. However, the final recommendations are good proposals for any organization to adopt in order to  make its secretaries more effective and efficient.

          The research work present the issues, challenges and strategies in this regard with reference to some selected organizations in Port Harcourt, River State.

 

 

CHAPER ONE

INTRODUCTION

 

The world of business is changing rapidly as a result of technological development. This is very wide departure from the traditional business enterprises to the evolution of international  and multinational organizations in Nigeria economy. Some of  these establishments have acquired

 and installed modern  communications equipment.

Thus,  information technology and an ultimate fully electronic office is fast becoming a reality. In effect, information and communication technology pose a lot of challenges to modern secretaries. The impact of technological improvement in the office demands that the development of a successful secretarial career today depends of upon the secretary  to acquire information and communication technology (ICT) based skills and expertise as well skills required for each category of staff.

Technology changes in our environment coupled with competition within a particular industry or in the society account for the reason why secretaries should engage in training and development to meet up with the challenges. This is as a result of the need to match changes in structure, policies, technology, processes and producers with the needed performance, attitude and behaviors. This study will provide an sight into the present day technological realities in and office and how a secretary could fit into it.