Using Management Information System To Improve Customer Services And Growth In The Banking Industry. (A Case Study Of Inter-Continental Bank)
...Making Research more of a fun
Putting smiles in the face of Students
Writing your project with precision
AFRICA'S LARGEST ONLINE
PROJECT ARCHIVES
Search Projects materials, seminars, assignments etc.
Get Professional help. Access 10000+ Works,
Over 300 Software Implementations.
...Get It Done In Record Time
DEPARTMENTS
agricultural education proje ... 0
accounting project topics 669
accounting projects topics & m ... 70
agricultural education project ... 13
agricultural engineering proje ... 33
applied biochemistry projects ... 6
banking and finance project to ... 196
biochemistry project topics an ... 2
biology education project topi ... 12
building technology project to ... 3
business administration projec ... 458
business education project top ... 5
business management project to ... 448
chemical engineering 22
chemical pathology projects to ... 6
chemistry project topics and m ... 17
co-operative and rural develop ... 99
co-operative economic and mana ... 99
computer science project topic ... 351
crop science project topics & ... 1
education project topics and m ... 319
education projects topics and ... 38
electrical and electronic proj ... 54
english language and literatur ... 7
estate management project topi ... 25
fashion design technology proj ... 12
fashion design technology proj ... 10
food science project topics an ... 199
geoinformatics and surveying p ... 4
home economics education proje ... 6
igbo language education projec ... 3
industrial chemistry project t ... 15
industrial chemistry projects ... 29
information technology project ... 2
insurance project topics 63
international relation project ... 26
introductory technology educat ... 1
latest mathematics education p ... 10
library and information scienc ... 2
list of chemistry science educ ... 8
list of computer science educa ... 45
list of economics education pr ... 16
list of english language educa ... 29
list of integrated science edu ... 25
marketing project topics 285
mass communication project top ... 272
mathematics projects topics an ... 1
mba projects topics and materi ... 81
mechanical engineering project ... 128
medical laboratory projects to ... 10
medical radiography and radiol ... 8
microbiology projects topics a ... 104
nursing project topics and mat ... 4
nursing projects topics and ma ... 15
nutrition and dietetics projec ... 22
office technology and manageme ... 128
peace studies and conflict res ... 19
philosophy projects topics and ... 7
physical and health education ... 5
physics options project topics 17
physis education project topic ... 2
physology project topics 3
political science project topi ... 6
printing technology projects t ... 2
projects topics and materials ... 2
purchasing and supply project ... 43
quantity surveying project top ... 1
sociology & psychology project ... 4
sociology and anthropology pro ... 17
statistics project topics and ... 52
thesis topics & materials for ... 11
thesis topics materials for fa ... 0
Select Department
Using Management Information System To Improve Customer Services And Growth In The Banking Industry. (A Case Study Of Inter-Continental Bank)
Get the complete project material now!

User Guide before placing order for complete project topics and materials:

It is important that the researcher knows exactly what he is go to do so that I could be done effectively.Make sure you update any research work you purchased on our website. Do not copy word for word. Using our research is legal. Our aim is to provide project topics and materials for easy access to information and to reduce stress of moving from one book stop or library to another in the name of sourcing for one research textbook or research materials. We do not encourage any form of plagiarism. Our aim is to generate research project ideas for students. The contents of the project material provide will help students to generate new ideals. Every researcher must look around him in his immediate environment and beyond to improve the work. To order the below complete project materials, Make payment deposit or cash transfer into any of the following banks:

GTBANK

Account Name: Chi E-Concept Intl, Account Number: 0115939447

Other payment options

We accept cash deposit, cash transfer and Bitcoin.

Click on download to complete your order.Call or Whatsapp +23408063386834

CLICK HERE TO CHAT WITH OUR CUSTOMER SUPPORT TEAM ON WHATSAPP

USING MANAGEMENT INFORMATION SYSTEM TO IMPROVE CUSTOMER SERVICES IN THE BANKING INDUSTRY

(A CASE STUDY OF INTER-CONTINENT BANK)

 

ABSTRACT

This research work was aimed at determining the extent to which the use of man agreement information system will improve customer services in inter-continental bank with much emphasis on the impact of computerization of its operations.

A structured questionnaire made up of a little combination of dictatorship and open ended questions was developed and distributed to a total number of 97 employees comprising of both make and female employees of inter-continental bank 5 Okpara Avenue, Enugu.

The data collected were analysed using percentages.  Based on the above major findings include:-

  1. Time wasted in bank is constituted by various things such as, too many customers, and breakdown in the system etc.
  2. That employing computer services will reduce time wasting.
  3. That the activities of fraudsters as been the major set back of the use of management information system.
  4. That there are benefits associated with the use of management information system.
  5. That the bank would be able to keep and maintain records of various accounts and customers records as well as management and staff efficiency.

Based on these findings, the following recommendations are made:-

  1. To computer favourably, there should be a means by which new methods of operation is adopted.
  2. There should be proper planning before introducing a computerization system.
  3. Staff should be trained properly
  4. Customers satisfaction should be the top most priority of the bank.

 

TABLE OF CONTENTS

CHAPTER ONE

1.0     Introduction

  1. Background of the study
  2. Statement of the problem
  3. Purpose of the study
  4. Research question
  5. Scope of the study
  6. Limitation of the study
  7. Significance of the study
  8. Definition of term

Reference

 

CHAPTER TWO

2.0     Literature Review

  1. Brief history of banking in Nigeria
  2. Banking operation in Nigeria
  3. Origin of money
  4. Development of banking
  5. Account maintained by inter-continental trust bank
  6. Using management information system to improve customer service

Reference

 

CHAPTER THREE
3.0     Research design and methodology
  1. Area of the study
  2. Population of the study
  3. Sample and sampling techniques
  4. Instrument of data collection
  5. Methods of data collection
  6. Method of data analysis

Reference

 

CHAPTER FOUR       

4.0     Data presentation and analysis of data

4.1     Summary of findings

Reference

 

CHAPTER FIVE

5.0     Discussion of result

  1. Discussions of result/findings
  2. Conclusions
  3. Recommendation
  4. Implication of the research findings
  5. Suggestion for further research

Bibliography

Appendix 1

 

CHAPTER ONE

INTRODUCTION

  1. BACKGROUND OF THE STUDY

Management Information System (MIS) is a planned computer based system designed to provide management with a continual flow of information relevant to it’s specific decision areas.  It is a continuing interacting structure of people, equipments and procedures to gather, sort, analysis, evaluate and distribute pertinent, timely and accurate information for use by management decision makers to improve their management planning implementation and control.

 

It is based on this planned computer based system that managers in the banking industry tend to improve the services they rendered to their customers.

 

The world as a whole has become one global village as a result of information technology and in a bid to adapt to the constant changes with the improvement in science and technology, the banking industry have seen the need to also change their mode of operation in order to keep abreast with the current practice and to effectively face the constant challenges experienced in business.

 

These  changes and challenges goes along with the dynamic nature of the business environment, which is the key determinant factor of the success and failure of any business.  In the light of this dynamic nature of business, customers have a lot of expectation from banks in the way they render their services.  This growing expectation prompt the banking industry into the use of management information system to smoothen their performance and the improvement of services rendered to customers. 

Today, there are lots of challenges in the banking industry characterized by constant changes in customers needs as well as competition. Different banks strive towards achieving or being the major controller of customer’s patronage in the entire industry.

Thus, in a bid to compete favourably and effectively, some banks has to adopt new methods of operation currently practical all over the world.

Within the wider world, mankind has found himself entrapped in what is regarded as computer age which is the use of computer in diverse area of human endeavour.  Due to computer network, on-line information, electronic banking and fund transfer services, it is easy for one to transact bank business including cashing of money.

In some banks, people some times spend nearly the full working day in order to collect their money.  However, if such bank computerized their services, it will taken them much less time to serve their customers, thereby reducing the man-hour wasted by personnel which will enhanced productivity.

In Management Information System (MIS), the use of computer in performing administrative function enhances the creation of files in the computer memory such as account, accounts reporters covering receipt of payments income, expenditure, balance sheet and security reports files.  There is no doubt the banking industry would have a perfect control of their business without paying too higher premium in terms of time with the computerized analysis and presentation of the information in these files.

Planning in any organization is the availability of adequate and accurate information.  Therefore, organizing a raw diverse data in such a way as to present itself in an easy to digest manner for quick and easy decision taken would involve the processing of these raw data in an efficient means.

 

Today, the most efficient means of performing this exercise is through the use of computer based management information system, which contains the operational data based management system that ensures that records are kept up to date and made available on demand to those who need them for planning and operational purpose.

Therefore, for any corporate organization or industry like the banking industry to be effective and successful in their operation, there must be availability of adequate and reliable information about their customers, what they need and how to satisfy this needs.  Absence of effective management has led to the collapsing of some banks in the country.

Despite the awareness and availability of Management Information System (MIS), these are still some lapses as regard the quality of services some banks rendered to their customers such as time wasting, delay in sorting out of customers data, inability to access customers account as a result of computer breakdown etc.

Based on the above information, the researcher is motivated to examined the extent to which Management Information System (MIS) can be use to improve customer services in the banking industry with emphasis on Inter-Continental Trust Bank Plc Enugu.

 

  1. STATEMENT OF PROBLEM

The introduction of management information system has brought about changes in the business environment as well as well as the banking industry, but inspite of this there are still areas in which it has not been fully utilized in carrying out banking operations in the banking industry.

There are still some banks in Nigeria were data processing and executive of transaction are done manually, at times, customers account cannot be accessed due to computer breakdown inability to go-on line, delay in collecting or sorting out of customer’s data, undue delay in collecting money from the bank and sometimes the activities of fraudsters.

The above factors have created a negative patronage from public savings and other transactions through the bank.  This has resulted to loss of revenue for some banks as well as customers in terms of services rendered to them.

 

  1. PURPOSE OF THE STUDY

This research work is aimed at discovering means by which management information system (MIS) can be used to improve customer services in the banking industry.  This will serve as a basis for improving the present system of operation and the quality of services rendered.

An improved computerized banking operation has a great advantage of improving the quality of services rendered to customers, which will smoothen the performance of the various department of the bank.

Therefore, the purpose of this study is to examine the possible impact of computerization of banking operation such as:-

  1. Speed of transmission
  2. Accuracy/adequacy of management decision making
  3. Improved management functions
  4. Security
  5. The effectiveness and efficiency of the banking operation
  6. The extent of computer fraud in the bank


Get the complete project material now!
CUSTOMER'S REVIEW
blessing
I so much appreciate, keep the good work on.
excellent customer support
I am happy, my project was great.
ohikhueme sylvanus
Please i need theses on Leadership and good governence in nigeria: Imperative of security in nigeria, please i would glad if my message is answered immediatly. Thanks
Tony
This site have all scholars needs for their project, i can testify to that.
Rita
A site with great relief to scholars.
1 - 5 of 96 Reviews
PROJECT INFO

UID : 13924 PRICE :