This project deals with “Hotel front office management information system” it deal with the system of all the management and information needs of the different section of a hotel. Most time, the hotel I runs into problem of getting necessary information in the sections of registration of guest, guest booking and reservation, check in and check out process of a guest, and other section of the hotel which the accounts and security section. This study led to the development of “Hotel- Mis package” which will help a long way in reducing the problem encountered by the Entire management and staff of the hotel. The power of the package is also see in the area where time is of great importance. This package will help immensely in eliminating wasted time in the operation of the hotel service there by enhancing effective customer services.
Chapter one of this project explains what the project is all about. It deal with the aims and objective of the project the statement of the problems, the importance of the study, limitations of the study and other information are included in this chapter. Chapter two details fully the literature review of this project it gives adequate information on hotel and its activities. More light is shed on the project. Chapter three highlights the existing system and it objectivities. The input, process and output analysis is also highlighted. The problem of the existing system is also mentioned in this chapter. Chapter four details the design of the new system the necessary software and hardware requirement for implements of new system are mentioned here. The input and output specification and their design file system are show system and program flow charts are drawn here. Chapter five, program is written and tested and was found suitable for the new system. Chapter six deals with the documentation. Chapter seven details the outcome of the study. The project id recommended to various filed.
CHAPTER ONE
Introduction 1
1.1 Statement of the problem 2
1.2 Purpose of the study 4
CHAPTER TWO
Literature Review 9
CHAPTER THREE
Description and analysis 15
3.1 Fact finding method used 15
CHAPTER FOUR
Design of the new system 24
4.1 Output specification and design 25
CHAPTER FIVE
Implementation 36
5.1 Program design 37
CHAPTER SIX
Documentation 51
CHAPTER SEVEN
Recommendation and conclusion 54
7.1 Conclusion 55
Reference 57
CHAPTER ONE
INTRODUCTION
The hotel front office management information system is the control center for the property and workers at the supervisory level and above must be well trained and motivated in order to achieve business objectives of high yield, high occupancy rates and above all top quality service. in hotel front office management hotel general manager are required to meet the challenges of day to day operation while practicing solid future planning and controlling skills.
The technological advantages today’s hotel managers have at their disposal and the challenges of living, training, scheduling and empowering workers to achieve to quality result.
The top quality hotel in Nigeria is owned by government, other smaller hotels owned by individual do not keep to the standard for hotel operations. This because the only reason for the setting up of a hotel is to maximize profit. They do not take into account the welfare and condition of their customer. This result in many of the customers not being satisfied after their stay in these hotel due to poor management and time wasting in the flow of information with and outside the hotel environment. Using zodiac hotel lit examing the effect of computerization of hotel front office management information system in our hotels.
Zodiac hotel ltd is one of the well know hotel in Enugu and it is a private limited company. It is located at 5/7 rangers Avenue, Enugu.
It was established in 1979 by late honorable MR.P.N. Okeke. The administration of zodiac hotel is as follows:
Executive director, board of directors, managing director, head of department/supervisors and staff. Make up the firm are Admin. Dept., account dept., reception, cash office, business center telephone exchange, restaurant, bar house keeping laundry, gardeners, reception waiters, store dept, driver section, kitchen dept, car hire section and security dept.
1.1 STATEMENT OF PROBLEM
The present system of hotel front office management information system in Nigeria has a lot of problem which are mentioned below.
SPEED OF OPERATION:
Speed of operation is a measure of the time lapse from when a process starts to workers to when it end. Since the present system is manually operated, there is tendency for the workers of checking-in a guest, issuing of receipts checking-out a guest can take the receptionist (front officer) hour to finish.
In term of accuracy, the system is relatively slow and since it is dependent to human effort, so inevitable, it is also prone to human errors and omission. Example the issuing of receipts, most of the time is not accurate. The bills prepared are sometime over charged or undercharge and this can be very embarrassing to both guest and the management. The overcharging or under charging could be due to the receptionist’s carelessness or the inefficiency of the part of the account section.
DOCUMENT INTEGRITY
This is viewed in the context of the safety, invalidity of the records in the document files used in the report generation. In terms of safety, the nature of the system (manual) makes it vulnerable to left, fire or accidental destruction. This makes the system unsafe as the time needed to replace lost data or files in enormously large
COST:
This is the greatest problem of the hotel. The hotel tends to loose a lot of money running the hotel manually.
TIME:
Going by the present system of operation time is consumed in the handling of operation and management of information in the hotel.
These problem and many other not listed above due limitations, form the basis of this write-up
1.2 PURPOSE OF STUDY
This study is designed to help the hotel front office to handle the flow and use of information in the hotel operation effectively. This study also tries to give an in dept looking in the easiest and most effective way for the growth and development of hotel industry in the country.
Finally, the study will help new investors in the hotel industry to make the right decision and steps needed to start up a hotel.
1.3 AIMS AND OBJECTIVE OF THE STUDY
The objectives of the study are as follows:
1.4 SCOPE OF THE STUDY
This study is armed at finding out how effective the computerization of a hotel front office management information system will improve the operation of the hotel system in small hotels. However, out of the several departments that makes up the hotel. This research project is restricted to only one section reception (front office) section
1.5 LIMITATION
The following constraints were faced by the researcher and limited the effort in the developing of a comprehensive package needed in a hotel industry.
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