In this project, a system and method of tracking a guest within a confined area of a hotel are disclosed. Personal identification information of a guest is received into at least one of a set of stations distributed throughout the hotel to register the guest. Demographic information regarding the registered guest is received. The movement of the guest is monitored over time, and the guest bill information is stored. Reports are created on the demographic and bill of the guest. In order to facilitate the tracking of the spending of the guest, monetary deposit information for the guest or guest's group is received, and transaction information is received from at least one cash station. Transaction reports are created.
This program is design with Php-Mysql
CHAPTER ONE
1.0 INTRODUCTION
Today tourism and hospitality is becoming one of the growing industries of the world. It creates a wide range of occupation and job opportunities in different organizations and that is why paying attention to each part of hospitality is critical nowadays.
It is basically believed that tourism and hospitality will be affected easily by both internal and external factors and Information Technology would be one of the factors which has a huge impact on the tourism and hospitality industry internally and externally (Prideaux, Moscardo & Laws ,2006).
There is a close link between hospitality and Information Technology that will be discussed in this project after presenting about the definition of Information Technology, its components and the role it plays in guest tracking system in a hotel.
Information Technology would be defined as a combination of computer hardware, software, data store technology, telecommunication technology and office automation technology which is available to the business world to cope with the changes and competitors (John,2003).
Nowadays guest’s satisfaction become an important issue in the hotel and tourism world and needs to be more focused to make the gust loyal and that is how Information Technology would be related to the hotel and hospitality industry.
The Information Technology and Internet connections have grown very rapidly in Nigeria. As it is believed Information Technology has a significant role in guest tracking in high-ranking hotels and high level of expectations would be demanded from these kinds of hotels. In the other word, customer’s zone of tolerance would become high when it comes to the luxury accommodations.
How Information and Communication Technology influence the hotel’s system and effects in the level of customer’s satisfaction will be discussed later.
1.1 STATEMENT OF PROBLEM
Monitoring guest bill in a hotel has been a big task for the hotel management. Most often there is lost of revenue due to guest bills that was not captured before the guest checks out. Manual documentation and receipting of guest bill has not helped matters as it is not automated. So we are looking at how guest information tracking system can be computerized.
1.2 PURPOSE OF STUDY
This study is designed to help the hotel managers maintain accountability in the hotel by implementing a computerized guest information tracking system.
The result of this project will aid the tourism and hospitality industries in Nigeria to develop both Information Technology and information Communication technology in different hospitality sectors and assist to achieve more loyal customers by providing better and more comfortable service and keep accurate billing information for the guest.
The objectives of the study are as follows:
1.5 SCOPE OF THE STUDY
This study is aimed at finding out how effective the computerization of a guest information tracking system will improve the operation of the hotel system in small hotels. However, out of the several departments that makes up the hotel. This research project covers guest billing, front office guest monitoring, restaurant and bar billing, and guest check in and check out.
1.6 CONSTRAINS AND LIMITATION
The following constraints were faced by the researcher and limited the effort in the developing of a comprehensive package needed in a hotel industry.
1. TIME: This project work has one semester time limit. It would have been desirable for a longer period of time for the development of a package for the hotel
2. INFORMATION: For some security reason, access to some vital information were derived by the management of the Mirage hotel ltd
1.7 DEFINTION OF TERMS
ARRIVAL FILE: This is master file consisting of the guest name, companies name and address, state, country, nationality, profession etc. which also include the mode of payment to be used by the guest.
COMPUTER: An electronic device that can accept information/data inform of input, process the data/information in order to produce output and has the ability to the information for future use.
DATA: This is unprocessed data.
DATABASE: This is the collection of related data/information
GUEST: This guest are used in the contest of the work refers to individual, companies or corporate bodies who spends some time in the hotel either as permanent, temporary or casual guest
HARDWARE: This is the physical components of a system
INFORMATION: This is said to be refined data used for decision making.
MENU FILE: This is a transaction file used in the new system. It consists of the descriptions of food, the price of the good and the menu code
RECEIPTS: This is a place of paper which contains the description of expenditure and amount paid for a service by the guest and also include is the name and address of guest.
RECORD: This is the collection of related fields.
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