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DESIGN AND IMPLEMENTATION OF WEB BASED OPINION POOL INFORMATION SYSTEM

(CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA (PHCN)

 

ABSTRACT

 

The opinion pool information system is a web based service owned management and maintained by the companies within the office and has been in use for over years. The main purpose of the service is to provide the general public (hereafter referred to as citizens) a facility to log complaints, make a suggestion and/or request information (hereafter referred to as incidents) and tank the processing status of same. These incidents vary significantly in type and urgency and requires the attention of officials hereafter referred to as users. Within one or more public sector entities. The opinion pool information system has a human resources system with a single purpose of maintaining sensitive information that is requires for a few key employees outside of HR. the opinion poll information system is a major change to the way things are currently done. Using the opinion poll information system must be a company directive otherwise it will never be fully implemented.

 

CHAPTER ONE

1.0       INTRODUCTION

 

Opinion pool is a crucial element of business success. Every time you have contact with your customers you have an opportunity to improve your reputation with them and increase the likelihood of further sales.

From your telephone manner to the efficiency of your order-fulfillment systems, almost every aspect of your business affects the way your customers view your business. There are also programmes you can put in place to increase your levels of pinion poll.

This guide outlines what opinion pool involves. It explains how you can use customers contact; feedback and loyalty schemes to retain existing customers, increase your sales to them and even win new customers. It also covers how to prepare for receiving a customer complaint.

Opinion poll involves putting system in place to maximize your customers satisfaction with your business. It should be a prime consideration for every business – your sales and profitability depends on keeping your customers happy.

Opinion poll is more directly important in some roles than others. For receptionists, sales staff and other employees in customer-feeling roles, opinion poll should be a core element of their job description and training, and a core criterion when you’re recruiting.