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THE STATUS AND IMPACT OF THE SECRETARY IN THE LABOUR MARKET (A CASE STUDY OF SOME SELECTED ORGANIZATIONS IN ENUGU NORTH LOCAL GOVERNMENT OF ENUGU STATE)

 

 

ABSTRACT

          This study was centred on the status and impact of the secretary in the labour market. The study was carried out in three organization in Enugu North.

          The result of the study would assist the management of the various organization in determining the worth of secretary in the business world.

          In order to carry out the study successfully, certain hypotheses were formulated amongst which were secretaries are in great demand in the labour market compared with those of other professions, job specification can bring about a better appreciation of the role of the secretary in the establishment.

          Two sets of questionnaires covering these hypotheses were drawn up and administered to a sample of secretaries and bosses from these organizations in Enugu North.

          From the analyses of the data collected, some findings were mada. The most prominent of these findings were that secretaries are more in demand in the labour market them any other category of staff that the role of a secretary will be better appreciated if she performs well defined duties.

          Based on the findings, a number of recommendations were made. These were:

That since the duties of secretaries are indispensable and demanding in all organization, efforts should be geared towards job satisfaction like realistic salary structure, automatic car and housing loan, and good working conditions so as to retain secretaries in the profession; that the duties of a secretary should be specify for a better result.

 

CHAPTER ONE

BACKGROUND OF THE STUDY

 

The expansion of industries and the increasing complexities of organization have led to a swilling appreciation of the indispensability of secretaries.  For sometime, it has been discovered that there exists a growing demand for secretaries in almost all the sectors of business enterprise including private, public, big and small business sectors.

But contrary to general expectation, however, specific jobs are not designed for secretaries and thus their jobs lack proper definition.  In the present world, there is the popular misconception by the society that anybody that has little knowledge of shorthand and typewriting is regarded as a secretary so long as he can manipulate the typewriter well even without possessing other qualities and business attribute that distinguish secretaries from typists and stenographs.  This is a great irony of the importance of the secretary.