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THE EFFECTS OF POOR OFFICE ENVIRONMENT ON THE SECRETARY’S JOB PERFORMANCE.

A CASE STUDY OF THE I.M.T ENUGU

 

 

ABSTRACT

 

          This research work “The effects of poor office environment on the secretary’s job performance” was carried out with the overall aim of fining out the effects of poor office environment on the secretary’s job performance.

          Institute of Management and Technology was used as a case study.  The data for this study was collected through the use of questionnaire and observation methods.  The administered questionnaire were analyzed in tabular forms using simple percentages.  The outcome of the study proved that the depressing and stimulating nature of most offices have a few-reaching negative effects on the overall job performance of secretaries.  Equally small floor space and congested nature of some offices does not give the secretaries adequate comfort and balance to discharge their duties effectively and efficiently.  Other problems included poor remunerations, lack of necessary equipment and noise proof devices in most of the offices.  Based on these findings the researcher recommended that:

i.        Offices should be stimulating and comfortably furnished so as to encouraged productivity and boast the moral of the secretary.

ii.       There should be enough floor space and if possible separate rooms to avoid over crowding and cluster of materials which make an office to look shabby and depressed.

iii.      The management of the Institute should establish a pension scheme and adequate remuneration to its workers and in particular the secretary in order to boast their moral and encourage them to stay in their section.

iv.      Equally necessary office equipment and stationery should be provided to the secretary.

 

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

 

          The work of a secretary is very delicate and confidential and as such a healthy office environment is necessary to enable her discharge her duties efficiently.  An understanding of the office environment in the enhancement of a secretary’s morale vis-à-vis her job performance is necessary in every organization.

          Generally, office environment has serious impact on the job performance of workers.  The office and its appearance, condition of work, materials available and their location, safety measures medical care, relationship among the members of staff and the boss remunerations and other social welfare recognized to the main elements of work or office environment which directly related to workers moral and willingness to discharge their duties effectively.