This research project was carried out in order to discover the contribution and role of effective communication in the performance and productivity of a secretary.
The researcher hopes that the result of this study will tremendously help employers of labor (especially those who employ secretary), practicing secretaries and secretaries on training to accord effective communication a priority in their training.
A study was carried out in the ministry of finance Enugu, Enugu state. Questionnaires were carried out for the purpose of data collection. Further more, there was a review of related literature on the topic under discussion especially on communication.
Finally, the findings were summarized recommendations made and then the conclusion of all the work carried out in this project.
No business organization, be it public sector or private sector can stand without effective communication, likewise no organization can function effectively without secretary. The secretary as well as communication is the life wire of every organization in every business organization communication helps both the employer and employees to understand themselves. Communication provides means by which power is required, exercised, shared and sustained. It is also a medium by which relationships are established, extended and maintained. It is also a means by which people in an organization act, interact, exchange information, ideas, develop, plan proposals and execute them.
In every organization, secretaries are the like between the communication and entire organization. Communication is an asset in human organization which the secretary use as lubricant to keep the intricate machinery of business organization going.
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