The core objective of this study is to identify the effect of modern communication equipment on secretarial performances in some manufacturing firms especially NB Plc-Enugu. This study comprises of fire chapter and each chapter is elaborate and explicit on the subject matter. However, nine research questions were formulated in the study and the researcher made use of percentages to analyse the data collected.
The data for this study was gathered through the use of interview guide, questionnaire few books on the topic, and past studies directly related to the study.
It is inferred from the study that a secretary cannot really perform effectively and efficiently without the use of modern communication equipment and as the case may be, office equipment has been developing since seventeenth century until now.
This study is intended to find out the modern office communication equipment in use in manufacturing firms, the job efficiency on the part of the secretary with the use of these equipment, the job satisfaction they give to secretaries, the challenges they pose, the problem encountered by secretaries on the usage and how far they have helped in enhancing the secretaries efficiency in the organization.
Finally, five manufacturing firms based in Enugu State of Nigeria were selected for this study, while the population of this study comprises 60 secretaries and 40 Boss making it a total of 100 respondents used in this study.
1.1 In discussing the impact of modern communication equipment on the secretarial performance in organizations; two factors are to be recognized. Technological growth and organizational structure. Organisation here does not mean only structure but includes aspects of interactions between people and machines in achieving set organizational goals.
It is said that successes of any person or organisation depends largely on information available to a human person and the constant modification of modern communication equipment that is fully up-dated with modern information.
This ascertain brings us to the purpose of an office which includes the following: Administration, clerical work, money handling information communication systems which is an embodiment of secretarial operations. Office as a mini-social system according to farber and Barr 1979 plays important roles in defining responsibilities. For the aforementioned reasons the secretary must be available to organize and run the office completely. Here the secretary is seen as an executive assistant who has a mastery of
office/organizational skills. She has to be familiar with the manipulation of the modern communication equipment which is made to enhance his/her performance.
Office automation provides increased productivity through improved access to data, faster responses to customer demands and faster decision makings. The invention of modern office equipment were necessitated as a result of the growth in large scale enterprises and also as a technological break through. The office therefore relies much on sophisticated office equipment in order to cope with the ever-increasing activities in the organizations.
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