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 A SURVEY OF FACTORS THAT INFLUENCE THE PERFORMANCE OF SECRETARIES IN PRIVATE ORGANIZATIOON IN NSUKKA LOCAL GOVERNMENT AREA OF ENUGU STATE

                                                                 

 

ABSTRACT

          The aim of this study was to determined the factors that influencing the performance of a secretaries in private organization in Nsukka Local Government Area of Enugu state.

          This study looked into the course of low performance of secretaries in the above mentioned local government and sought for possible means of redressing them in order to promote the efficiency of the secretaries.

          Data was collected through questionnaires, findings that facilitated the study were as follows that absence of office equipment result to inefficiency of secretarial work.

          There is lack of cordial relationship between the secretary and the executive which contributes to job inefficiency.

          That low pay level and absence of promotion and recognition brings about poor performance of secretaries.

          The study also discovered that the following measures will help in improving secretaries in service training promotion opportunities good working environment and incentives etc.

          The researcher used simple percentage to analyze the data. A sample size was drawn out of a total population. Various literature were consulted to make formation for the research work.

 

 

CHPATER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

 

          The word secretary is derived from the Latin Word “Secretus” which liberally means secret. According to John Harrison a secretary is an executive assistance or anyone who acts as a personal assistant to a senior executive.

          Oxford Dictionary defines as secretary as an employee in an office who deals with correspondence. Keeps records make arrangements and opportunities for a particular member of the staff.

          Azuka E.B defines it as a person employed by another person, society or corporation for the purpose of conducting correspondence. Keeping business records and transacting business.

          He National Secretaries Association defines a secretary as an assistance to an executive possessing mastery of office skills with ability to assume responsibilities without direct supervisions who displays initiative, exercises sense of judgment and who takes decisions within the scope of assigned authority