This study examined the problems encountered by secretaries in some selected banks in Enugu metropolis.
A total of eighty-eight questionnaires were administered to eighty-eight secretaries in these banks. After the analysis, the researcher made some findings with respect to the sample population studies.
It was also found that the likely effects of these problems include: Low productivity, Poor quality jobs, Lack of job satisfactions and so on.
Some recommendations were made on what could be done so as to enhance the prospects of these secretaries. In the light of the above, it was recommended that the secretary’s duties and responsibilities be matched with their qualifications and training.
It was also recommended that adequate salaries, job satisfaction, job enrichment programmes and opportunity for retraining, seminars, conference and professional memberships be provided for them so as to enhance their job satisfaction, espirit de corps, rapport and work performance.
Every business organization need efficient management and administration and therefore requires the services of secretary Segun (1989). A secretary is one who besides possession of typewriting and shorthand skills is knowledgeable in management and organizational techniques. The secretary relies on her sill in dealing with people. Such skills are tact, discretion, courtesy, common sense, pleasant speaking ability and having a good memory, to mention but a few.
It is a well know fact that every occupation carries some elements of risks usually referred to as occupational hazard. Secretaries are to be found in almost all business organizations worth that name. As is well known, the secretarial profession has come of a age in Nigeria. Secretarial courses are now being offered in all polytechnic in the country and in some reputable universities. The number of students offering the course seems to be growing from day-to-day for those working, the take home pay is relatively attractive. Everything seems to be going for the secretary, yet many secretaries express dissatisfactions with their lot in their work places and some I know have abandoned the profession for greener pastures.
This study therefore is being carried out to find out the problems facing secretaries in their work paces and those impediments on their way to achieving full job satisfactions identification of those constraints will be a first step in seeking for solutions to the problems and this is the objective of the research.
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