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THE IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES RENDERED BY NIGERIAN TELECOMMUNICATION PLC (NITE), ENUGU

 

ABSTRACT

This research work investigated the impact of secretaries on improving the quality of services rendered by NITEL Plc, Enugu.

A sample of 74 respondent is the same with the number of the population that were used.

Questionnaires structured in two-phases was used to elicit useful responses from the respondents, based on the analysis of the data collected.

The following major findings were made:

1. Secretaries are true image makers of NITEL Plc, Enugu.
2. Secretaries contribute a lot to the quality of services rendered by NITEL Plc, Enugu.

 

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY:

 

Government owned establishments are those public corporations which government established in order to carry out special task for the welfare of its citizens.  These tasks cannot be carried out by private individuals or people due to their nature, their financial involvement and the effectiveness of its services.  It can be federal or state owned establishments.  Some of the federal owned establishments are National Electric Power Authority (NEPA), Nigeria Telecommunication Limited (NITEL), Nigeria Postal Agency (NIPOST), Nigeria Railway Corporation (NBC), Nigeria Airways Corporation (NAC), etc.

National Electric Power Authority is responsible for the generation and distribution of power or electricity nationwide.  Nigeria Telecommunication Limited (NITEL) is responsible or is in charge of telephones, Telex, Telefax and Radio messages installation and servicing of Telecom equipment.  Nigeria Postal Agency (NIPOST) on the other hand, are responsible for the postal throughout the country.  Nigeria Coal Corporation is responsible for the mining and marketing of coal in the country.  The Nigeria Railway Corporation is responsible for the transport by train, that is, those travelling by train.  Nigeria Airway Corporation is responsible for all transport by air, while the Broadcasting Corporation are responsible for broadcast (radio and television).