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THE IMPACT OF INFORMATION TECHNOLOGY ON THE SECRETARIAL PROFESSION

(A CASE STUDY OF SELECTED BUSINESS ORGANIZATIONS IN PORT-HARCOURT METROPOLIS)

 

 

ABSTRACT

Information Technology that is formally known as modern office machines are widely been used in our offices today.  It is usually been used in order to facilitate office work and reduces labour cost.  The aim of this study is to determine the extent the Information Technology (IT) has helped the secretary in the dissemination/execution of his or her daily routine works.

Prior to the technological development in offices, clerical works were done manually.  But today the invention of some equipment such as word processor, computer, electronic typewriter, facsimile transceiver, accounting machines and telephone etc.

The purpose of this study is to investigate into the secretarial profession in order to find out the effects,  which the use of these modern office equipment have on the job performance of the secretary.  And in order to determine these, I designed questionnaires, which were distributed to secretaries and their boss.  After analyzing their responses, I found out among others that modern office machine enhances the efficiency of the secretary.

I also found out that secretaries were satisfied with their job because they are now using modern office equipment.  Based on my findings, I recommended that business organizations that are still making use of obsolete gadgets should replace them with the modern office machines in order to enhance the job performance of their secretaries.  I also recommended that institution of higher learning should procure this modern equipment to be used in the training prospective secretaries.

The scope of this research work is limited to some business organizations in Port-Harcourt metropolis, Rivers State.

 

CHAPTER ONE

INTRODUCTION

1. BACKGROUND OF THE STUDY

 

According to the topic, the key word Secretary comes from Latin word “Secret”.  Originally, it means one entrusted with the secrets and confidences of a superior.  Personal Secretary, being a skilled and specialized type of employee in an establishment is entrusted with some aspects of organizational functions in the unit including dealing with people, correspondence and other business matters, especially private or confidential matters.

Secretarial profession had started as far back as 1920. Prior to the advent of Technological facilities improvement, such as computer, word processor, and

Electric typewriter etc. Secretaries used reed pen in taking shorthand dictations, processing minutes and letters, that rather makes their job boring and less interesting.