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THE IMPACT OF MODERN COMMUNICATION FACILITIES ON THE SECRETARY

(A Survey Study of some selected Organizations in Kaduna Metropolis)

 

ABSTRACT

This project research “The Impact of Modern Communication Facilities on the performance of the Secretary in an Organization”. This becomes essential as every organization seeks to achieve set objectives or goals. This project looks at the impact of modern communication facilities on the performance of a secretary in an organization. Chapter one of this project introduces the background to the subject matter, background to the area of study with emphasis on a survey of some selected organizations in Kaduna metropolis, the scope and limitation of the study, statement of the problems, aims and objectives of the study, significance of the study, the hypothesis of the study. Chapter two contains the review of related literature. This chapter discuss the views of other authorities and it affects the topic researched. These authorities are quoted and acknowledged. Chapter three contains the methodology of data collection by the research in the course of this study. These include the population of the study, the sampling technique, research instruments used, sources of data collected and gathered, method for the test of hypothesis. Chapter four contains the presentation and analysis of data as well as the test of hypothesis. Lastly, chapter five deal with the summary, conclusion and the recommendations based on the findings of the research.                                              

 

CHAPTER ONE

1.0    Introduction

1.1    Background of the Study

 

The act of Communication is the most important of all human activities. Is a fact that all human activities are interdependent on one another socially, economically, culturally and politically. No human being can live in isolation, that is to say human being must pass on and also receive information in every activities that must be done. Communication is one of the fundamental functions of the office and process which is essential to all forms of business. It is the means of conveying information from one person to another, which can be through Telephone, post office, Teleprinter, Mobile phone, Messenger services, Computer and many other means. Communication is done in order to pass or receive information, ideas and knowledge from one person to another.

During the past few decades there have been development and improvement in office communication system. This makes the work of today’s trained secretaries to be easier.