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THE IMPACT OF THE INTRODUCTION OF THE COMPUTER

ON THE SECRETARIAL PROFESSION (A CASE STUDY OF

SELECTED BANKS IN ENUGU METROPOLIS)

 

ABSTRACT

 

The degree to which computer is used in offices has been of serious concern to secretarial profession. This study investigated the impact of the introduction of the computer on the secretarial profession and how the secretarial react to the introduction of computer.

          In order to arrive at a conclusive decision on the above objective, the researcher carried out a library research, interviews and questionnaires.

The populations of this study consisted of hundred secretaries in some selected banking institutions namely; First Bank of Nigeria Plc, Okpara Avenue, Union Bank of Nigeria Plc, Uwani and Abakpa Nike  Community Banking Limited. Questionnaire and Oral interview were used to collect data.

The statistical tools used are average and percentage. When the data was analyzed, it was found that secretaries do not react adversely to the introduction of computer in their offices, computer have created new skills for the secretary and have added some spices to their work. With the acquisition of such skills, secretaries are now seen as indispensable tool in the office, thus giving them good professional status. And it was recommended that secretaries should develop attitudes and learning skills that would enable them to take advantage of new opportunity.

 

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

 

          Today, the business world  is  undergoing  far-reaching

Technological revolution due to  the  advancement  in  science. For all types of organizations to  succeed  in  today’s  rapidly  changing environment, they  need  to  be  able  to  be  process  data   and information  effectively.

          In conducting them  day  to day  operations  organization  use  information  for  functions  such  as  planning, controlling, directing,  organizing  and  diction  making.   Information therefore  is  unique actionably  a critical  resources  in  the  operations  of  all  organization  the  business men,  secretaries, students and  in  fact  everybody, would now readily see the indelible impact of modern technology on people lives.

          In an organization, information moves from person, forms are completed, filed and received and individuals communicate variety of both simple and complex concepts. At the turn of the century most written information were complied by hand in pen and ink copies were made by hand and communicated was by letter, telegraph or in person.  Today most of the tedious functions related to information handling and processing are done through the computer.