The research work looks at the Application Total Quality Management Techniques in the manufacturing sector of Nigerian Economy, a case study of Emenite Ltd Emene Enugu.
Questionnaire were distributed randomly to staffs of Emenite in other to obtain information necessary to answer the three (3) hypotheses questions. The data obtained were analysed by the use of frequency distribution and percentage and the results were presented in tables. The researcher find out that total quality management is a prerequisite for reducing errors and unproductive activities in the organization. It was also discovered that for efficiency and effectiveness in the organizational performance total quality management must be adherence to strictly and followed to the later. Also find out that TQM is a new concept in Nigeria manufacturing industries.
From the analysis of data collected through questionnaires and personal interview, some problems were identified. These include; the success a good total quality management in an organization depends very much on the quality of management and supervisory personnel in the organization. Planning and measurement are half hazardly done and this is a major prerequisite for the successful implementation of TQM.
From the research, it is quite obvious that TQM goes beyond managers rendering lip service to conventional service quality wisdom. It also transcend a mysterious process, the success of which depends on an elusive combination of organizational, cultural or market management process which produces results through adherence to a clear well-articulated and consistent methodology.
The research work is divided into five chapters. Chapters one discuss the background of the study, statement of problems, objective of the study and draw three hypotheses, which was duly analysed in chapter four. Chapter two and three discuss the relevant literature review and the research design and methodology respectively. Whole chapter five was on the findings, summary and recommendation.
Finally, this is a relatively new area. More research is needed here by professional management parishioners to get a more general view of what Total Quality Management practice in the manufacturing industry is about especially now that the system of government in Nigeria, which is democracy, is greatly favouring the manufacturing sector through its policies on ban on importation.
Today, the universe has witnessed various changes that had been affecting human existence, particularly from the period of Stone Age to the computer age. The full conceptual significance of the modern view of quality cannot be conveyed by such a succinct expression as “total quality”. The adjective ‘total’ is so broad that inevitably it becomes ambiguous; any plausible interpretation could be included (even that of absolute quality, free of defects).
Conventionally ‘total’ is used to indicate company. Wide application, and terms like total quality management or, better still company-wide quality management embraces the entire company and everyone within the company. The term quality management is intended to convey a vertical approach to quality in an organization i.e. quality is a matter of concern for everybody in an organization.
Feigenbaum (1983) Pioneers the total quality message by his emphasis on the managerial and system aspect he opined that: total quality control is an effective system for integrating the quality development (planning) quality maintenance (control) and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow for full customer satisfaction.
Conti (1993) defines Total Quality management as a philosophy of management that strives to make the best use of all available resources and opportunities by constant improvement. Total Quality management is the key business improvement strategy and they key management issue of the future because it is essential for efficiency and competitiveness. He further emphasized that Total Quality management is a corporate business management philosophy, which recognizes that, customers needs and business goals are in separable. It is applicable within both industry and public enterprise.
It ensures maximum effectiveness and efficiency within a business and secures commercial leadership by putting in place process and system which will promote excellence, prevent errors and ensure that every aspect of the business is aligned to customer needs and the advancement of business goals without duplication or waste of effort by releasing the full potential of all employees.
Lucky (1984) sees Total Quality Management as the culture of quality awareness and quality improvement in every process in every level in the organization. He takes an extensional view of quality as compared with the traditional western internal view. The internal view of quality concentrates on ensuring that the times produced conform to their specification with accepted tolerances. The external view on the other hand is pioneered by the Japanese, places much more emphasis on the original design, which the customer ordered.
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