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THE LATEST COMMUNICATION OFFICE EQUIPMENT AND THEIR EFFECT ON SECRETARIES PROFESSION

(A CASE STUDY OF NIGERIAN BREWERIES PLC (NB) ENUGU

 

ABSTRACT

 

          This study examined the contributions of the latest communication office equipment to job efficiency of the secretary in Nigeria Breweries Plc (NB) one of the branches in Enugu. In carrying out this study, 100 staff which comprise of 30 secretaries, 30 managers, 10 accountants and 10 assistant managers, were randomly selected out of 550 staff in the establishment. They were interviewed and their responses analysed. It was found among other things that introduction of these machines have helped the secretaries to perform their duties effectively. That it makes possible for the production of high quality work and above all it increases output.

          Recommendations were made efficient performance and some of them are –

1. Motivating the workers to increase work turnover and to reduce personnel turnover.
2. The organization should endeavour to sponsor staff for in-service training courses.
3. The establishment should invite producers of these machines to train their secretaries and make it possible for them to operate the system effectively and efficiently.

Finally, efficiency, speed and accuracy in production of goods and services is the order of the day in modern office. It is in this spirit that every business have come to grip and glue with office automation.

 

CHAPTER ONE

INTRODUCTION

1.1    BACKGROUND OF THE STUDY

 

To improve efficiency in Industry, management is usually working for ways to increase productivity, quality of goods and services and grab the best edge among her other competitors. These aim can easily be achieved through the use of high technology in the office. The over all operation of a secretary’s naturally involve a tremendous  amount of paper shuffing and record keeping, accounting procedures for payrolls, financial reports, invoices etc. in all integral parts of the Nigerian industries.

Office methods and services are daily getting