Increasing Organisational Efficiency Through Conflict Resolution (A Case Study Of Uba Plc Enugu)
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Increasing Organisational Efficiency Through Conflict Resolution (A Case Study Of Uba Plc Enugu)
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INCREASING ORGANISATIONAL EFFICIENCY THROUGH CONFLICT RESOLUTION

(A CASE STUDY OF UBA PLC ENUGU)

 

ABSTRACT

 

Conflict is an everyday occurrence in human life this study weak fried to look at an organizational conflict from a broader sense and perspective owing to the fact that organizations are made up of human beings therefore this creates way for conflicts, which is classified according to the followings, intra-individual conflict or internal conflicts within individuals, interpersonal conflicts.  This has been given reasonable and dasonate attention in the subsequent chapters of this research work.

However, there are several causes of organizational conflicts.  They include existence of incompatible goals, problems of status in congruities in perception and incompatible resource allocation some group of researchers believed that these structural causes are summed up and enshrined in hierarchical conflict that tends to exist between various levels of the organization.

 

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND TO THE STUDY

 

In the first place, intra individual, interpersonal and inter-group conflict all takes place within organizations.  Individuals within organizations have many conflicting organizational gross pressure operating on them.  Conflict is inherent in organizational process such as;

  1. The boss want more production/service
  2. Subordinates want consideration,
  3. Operators resist change

The rulebook suggests a formular; the staff says it will not work.

Conflict have sent many organizations to their untimely doom.  Like social interaction, interactive behaviour can occur at the individual, personal, group or organizational levels.  And it frequently results in conflict at each of these level in banking sector of Nigerian economy, these conflicts have left much to be desired in the activities of these banks.

Therefore with particular reference to the United Bank for African (UBA Plc), this conflict is not absence.  This is because conflict is an energy day occurrence in life.  Through but it is not entirely bad.  This is because an organization can exploit opportunities and increase its efficiency through conflict.



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