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THE ROLE OF MOTIVATION AND JOB SATISFACTION IN IMPROVING THE PERFORMANCE OF ORGANIZATION

A CASE STUDY OF ANCCOR FOODS AND PACKAGING NIGERIA LIMITED ENUGU

 

ABSTRACT

            This research work was undertaken to examine how the employees of Anccor Foods and Packaging Ltd. More motivated and job satisfied. The concept of motivation and job satisfaction has to do with the total feeling involves in effect weighing the sum total influences in the job, the nature of job itself the pay, the promotion prospects the nature of supervision etc. when the sum of total influences gives rise to positive feeling that is motivation and it also lead to satisfaction.

            In surveying the role of motivation and job satisfaction in improving the performance of organization, seven research question were asked to guide the induct of the study. In this research, collecting and analyzing data collected from the entire population of the main branch in Enugu studies the people. This population consists of managers, supervisors and clerks of the branch. Questionnaires was prepared and distributed the data collected were analyzed using the frequency table and percentage of responses.

            Findings from the study showed that there is significant different in the level of performance between employees whose firms meet their physiological and psychological needs and those whose needs are not meet by their employers.

            Also, there is significant different in the employees and those that use psychological needs it was deduced that there is relationship between high productivity and adequate. Inferred was also made that there is significant prospects for promotion and advancement. The recommendations made were that management should try to adhere to the guidelines stipulated with regards to promotion, management should endeavor to review upwards all employees allowances and it should constantly train its workers.

 

TABLE OF CONTENTS

                       

CHAPTER ONE

1. Background of the study                                                                    1
2. Statement of the problem                                                                   6
3. Purpose of the study                                                               6
4. Scope of the study                                                                              6
5. Research question                                                                               8
6. Definition of terms                                                                             9

CHAPTER TWO                                                

Review of Related Literature                                                             10

1. Brief History of the Organization                                           11
2. Meaning of motivation                                                                       13
3. The nature of human needs                                                     17
4. Leadership and job satisfaction                                                          26
5. Money and job satisfaction                                                     31
6. Summary                                                                                             33

CHAPTER THREE

Research Methodology                                                                                   36

1. Research Design                                                                                 36
2. Scope of the study                                                                              41
3. Population of the study                                                                      41
4. Instrument for data collections                                                           41
5. Method of data collection                                                      42
6. Method of data analysis.                                                                    42

CHAPTER FOUR

1. Data presentation and Analysis of data                                  47
2. Summary of results                                                                 52

CHAPTER FIVE

Discussion, Recommendation and Conclusion                                   55

1. Education implication of the findings of the study                55
2. Recommendations                                                                              56
3. Implication of research findings                                                         57
4. Suggestion for further research                                                           59
5. Limitation of study                                                                 59
6. Conclusion                                                                                          60

Bibliography                                                                           63

Appendix 1                                                                                         65

 

LIST OF TABLES

Table               Level of satisfaction

Table               Relationship between productivity and prospects for promotion

Table               Salary Based in input

Table               Satisfied with Annual Approval and salary increment

Table               Impact of Training Programme.

 

CHAPTER ONE

 

INTRODUCTION

BACKGROUND OF THE STUDY

            Motivation refers to those process that influence the arousal, strength or direction of behavior for example depriving oneself of good for a long time results in increase in the strength of your tendency to approach food.

            According to Davidoff (1987) it is an internal state that may result from a  need. It is to be  reviewed as activating or avoiding behavior usually directed towards fulfilling the instigating need. Motivation simply means the determinant of behavior, when we need an answer  to a question like (what made you do what you did) the answer we will get is the motive or motivationb.

            Job satisfaction is the feeling that an employer has about job. Job satisfaction can be influenced by very many different factors and the determinants of such factors varied.

            The behavior consequence of each minanyfactors vary from one individual to another.. for a worker to be satisfied with his job he must have the skill to perform the job, and management on their own should constantly review up wards all employers allowances and promotion and always try to improve  the nature of job (Agu E.M et al 1996:32)

            The term motivation and job satisfaction is derived from the implicit assumption that motivated and satisfied worker produces more

            Motivated and satisfied employers are those who see their job as helping them to accomplish their important goals (stoner 1978 253). It also contributes immensely to the aims and objectives of the organization. man is not self sufficient and thus has to be employed in order to have a source of income and good living. As human beings we have needs and these vary from one individual to another. And as ones needs are satisfied more keeps on emerging. This is borne out of the economic concept that human needs are insatiable.

            The concept of motivation and job satisfaction has to do with the total body of feelings than an individual has about his job. The total body feeling involves in effect weighing the sum total of influences the job the nature of the job itself, the pay the promotion prospects the nature of supervising etc. when the sum  total of influence are rise to feeling motivation it also leads to satisfaction. Where in told they give rise to feeling of demotivation and dissatisfaction the individual is job dissatisfied. The ability of one to prove one an on any of these influence will lead to satisfaction and conversely making less satisfaction any one of these influence will lead to job dissatisfaction (Iie, 1999: 278)

            Generally, there is need for one to satisfied with his job. Some works are very demanding in terms of time, energy and specialized skills. Some employers for example some bank workers close late because of the sensitive nature of their job and taking crucial decisions on customers request for loans and advances with minimum delay.

            In fact, as strauss (1978: 283) put it, the average man spent nearly a third of his working hours on job if the job foes not provide challenges with the autonomy, he  may suffered frustration with the results that are costly both to himself and his employers.

            From the above therefore some basic intrinsic factors are paramount in making a particular job interesting and the making employer’s skills, training job. The author maintains that the extrinsic factors include good salary, allowances, promotion and prestige due to the job. Despite the variation in what makes an individual satisfied, some factors are however inevitable for example, what will make an associate of the chartered institute of bankers (ACIB) or first degree holder satisfied with his job may not necessarily be the same with what motivates a messenger with no qualification, however both will need protection against old age (pension scheme) job security, housing, program, good transport system, a good environment in addition to some intrinsic factors mentioned above. It shold however be noted that what makes a job satisfying or dissatisfying does not depend only on the nature of the job but also on the expectation that individuals have what their job should provide (Webber 1975: 341). The management has a specific taste of knowing what these expectation and setting a uniform and acceptable atmosphere and conditions of service to all employers from different cultural sitting and values diversified interest and educational qualification compiled with varied needs and motives to blend with the compare objective of the organization what necessary having any conflict with union.

            The economic importance of job satisfaction of workers to the management cannot be under estimated in areas such as productivity absenteeism, labor turnover etc. lack of staff satisfaction with their jobs will lead to mental and physical frustration. The effect of this singular factor in the bank for an example is that tempted to change over night and variably involve himself in fraudulent practice that is capable of tarnishing not only his image but also the reputation of the bank and subsequent loss of money.

 

1.1       STATEMENT OF THE PROBELM

            The level of performance of every employee will depends on how the worker is motivated to some psychological needs while some depends on psychological needs. Some are motivated by the combination of both types-psychological and physiological needs some organization tends to neglect motivating their employees. They forget to understand that when an employee is motivated he is bond to produce exceptionally. Thus there is no individual who is neither motivated nor satisfied with his or her job that can produce as required.

            Research has been conducted in many establishments to find out how employees are motivated as well as satisfied with their jobs. But there is no such repent in ANCOOR FOODS AND PACKAGING NIGERIA LIMITED, as most of the information available has not been based on field research.

            The problem now is what makes an employee to be motivated and satisfied his job.

 

1.2       PURPOSE OF THE STUDY

            The general purpose of this study is to find out how the employees of ANCCOR FOODS NIGERIA LIMITED are motivated and satisfied with their job specially the purpose of this  study include

1. To find out what constitute job satisfaction to employees, whether uniform or it varies from one individual to another
2. To evaluate some of the incentives given by the Anccor Foods to make employees satisfied with their job.
3. To examine the prospects and problems associated with motivation and job satisfaction and to make useful recommendation to workers and management.