ABSTRACT
This work is aimed at critically examining communication as a tool for effective management a special reference to Union Bank of Nigeria Plc Eastern Area Office was used as a case study.
Literature related to the subject were reviewed primary and secondary data were collected through the use of questionnaires interview and from texts, journals, and the company’s records.
From the data collected and analyzed, it was found among others that:-
We therefore recommend that to facilitate instruction, the employee responsible for execution should be involved in the formulation of the problem to be solved. Management should therefore encourage up-ward communication to obtain information and contributions from subordinates. Management should also try to maintain good relationship with the workers in order to have effective communication man organization.
TABLE OF CONTENTS
CHAPTER ONE:
Introduction 1
1.2 Statement of Problems 2
1.3 Purpose of the Study 4
1.4 Scope of the Study 4
1.5 Research Question 5
1.7 Definition of Terms 7
CHAPTER TWO:
Literature Review 9
2.1 Review of the Literature 9
2.2 Communication Channel in Union Bank 12
2.3 Communication Process 15
2.4 Barriers to Effective Communication 17
2.5 Importance of Communication in U.B.N 20
2.6 Organizational Structure in Union Bank 21
2.7 Summary of Literature Review 23
CHAPTER THREE:
Research Design and Methodology 24
3.7 Method of Data Analysis 26
CHAPTER FOUR:
Data Presentation and Analysis 27
4.1 Presentation and analysis of data 27
4.2 Summary of result 38
References
CHAPTER FIVE:
Discussion, Recommendation and Conclusion 42
5.1 Discussion of results/finding 42
5.2 Conclusion 45
5.3 Implications of the research finding 46
5.4 Recommendation 46
5.5 Suggestion for further research 49
5.6 Limitation of the study 49
References 51
Bibliography 52
Appendix A 54
Appendix B 55
CHAPTER ONE
Despite the vital role communication plays in the day-to-day running of an organization, there are still numerous cases of ineffective communication in many organization.
The causes of communication problems in the organizations could be attributed to the following factors or variables.
When the management of an organization are friendly and have a good working report, communication tends to be effective. But as soon as members of the organization engage in mutual distrust, resentment, gossips, or when there are feelings of incompetence and insecurity, there is bound to be ineffective communication.
Moreover, ineffective communication in an organisation could as well be a deliberate action of the receiver of the sender inability of the sender to properly encode and transmit the message situation about where the subordinate failed to carryout a directive because he though the superior was not serious.
Ineffective communication could be due to overloading of information. Too much communication bogs town the entire system. Judicious selection of information helps to avoid dogging the entire system with irrelevant information in organizations where there is too many memoranda floating around, the management from the habit of not reading their mails, and therefore refers to these mails as junk.
Meanwhile, mechanical inefficiency leads to ineffective our organisation. Lack of proper facilities like telex, telegraphs and fax; telephones etc which is being used for sending and as well as receiving urgent business information causes breakdown in communication process.
Inadequacy and distortion of information in an organization have been known to result to …. Inefficiencies. This may result from labour management problems, high morale of workers, lack of worker’s condition on decision making etc.
Moreover, inadequate communication can also lead to great financial losses. Important information requiring immediate crucial decision often arrived late when big loosed may have been incurred. Delays in communication have endangered management effectiveness. Where there is a poor information system. The result has been that rumour gossip arose and often inadequate communication bring mis-understanding and conflicts which possible, head to industrial strike and interruptions in production operations.
Furthermore, information overload brings breakdown in the communication process. Judicious selection of information helps to avoid dogging the entire system with irrelevant information. In an organizations where there are too many memoranda floating around, the managers many form the habit of not reading their mails which he may refer to as (junk) or of no value.
Another problem of communication in filtering. It occurs when the sender Sieves the information and transmits only the favourable aspect of it. When the whole picture is not presented there scarcely can the real intention of the message be achieved.
| 1 - 5 of 96 Reviews |