ABSTRACT
This study investigated the challenges of secretaries in model financial houses.
The theoretical frame work for this study was provided by the review of related literature.
Research questions were designed and questionnaires prepared to enable the researcher collect enough data as regards the study.
Information were sought through secondary sources such as textbooks, journals, lecture notes etc. were used in data collection and the researcher made use of all the secretaries as the population of the study.
The finding of the research work were presented in tabular form and analysed using simple percentages.
The researcher came up with the following findings, that secretaries.
In view of the above, recommendations are thus given to improve the prevailing challenges of secretaries in model financial houses.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY:
The work of secretaries in an organization is very vital and there is no way an organization can function well without their aid. The fast production of efficient work is assured since they are well trained in that line.
Whenever paper work, records and mostly written communication are needed in an organization the secretaries are likely to be involved. In as much as secretaries have been undermined by the general public in many ways, the general conception is usually that any employee who sits behind a typewriter and does other forms of secretarial jobs is a secretary; therefore regarding them as typists or mere servants. It is therefore pertinent to start by knowing exactly who a secretary is, before going to the challenges facing them.
A secretary is an employment in an office who deals with correspondence, keeps records, makes arrangement and appointments for a particular member of the staff. He/she is the one who combines or has the mastering skills of shorthand and type writing and with a sound knowledge of secretarial duties.
A secretary is defined by the National Association secretaries in United States of America “as a executive assistant who posses mastery of office skills, who demonstrates ability to assume responsibilities without direct supervisor who exercises initiatives and judgment, and who makes decision with in the scope of assigned authority”.
Office skills include typewriting, shorthand ability to operate photocopying machine, duplicating machines, cope with filings, do reception duties. Furthermore, a good secretary needs also to have accumulated enough knowledge about commercial work in general and this implications, on secretary is deemed to be genius.
A secretary in other words is a person employed in an office to care of correspondence/ records and in addition keep the day to day engagement of his/her executive in line with various demands.
Based on these factors, one can now say that a secretary is an indispensable factor in any office or organization.
A secretary has out-standing qualities – she understands the principles of keeping secrets, being polite to customers, callers and visitors, no matter how highly or lowly the visitors may be placed.
She appreciates the aims or goals of the organization in office or business, and conscientious works towards the achievement of the goals, together with the boss and other staff.
The secretary working in an industry should know all about the place. She should know the products, how they are produced, how raw materials are obtained, how the machinery works, how and where the spare parts are obtained, know managers and their individual assignments, other management staff, and indeed, the policy of the whole organization.
A good secretary is always alert, she reads newspapers, listens to News on electronic media and even to other people as they discuss. This is because, she might get useful information with minimum delay for the smooth running of the organization. Other attributes of a good secretary include tactfulness, self-control, neatness, politeness, ability to work without grumbling memory and pleasant speaking, services of a secretary are indispensable in every establishment. But, this fact notwithstanding, secretaries complain of one form of maltreatment or another from their employers in the course of carrying out their duties.
In spite of the important roles which secretaries play in organizations. Nigeria secretaries are still faced with a lot challenges and this paper or research will address these challenges.
1.2 STATEMENT OF THE PROBLEM:
The secretarial profession has become overwhelming indispensable in all spheres of life in recent times, but unfortunately the profession is higher and adequate recognition in financial houses.
Many people have this false notion that only never do wells enter the profession. Secretaries are most times misunderstood and misplaced, therefore they relegate to the background by many bosses as a result they are placed in their rightful positions.
This research work is aimed at finding out the challenges facing the secretaries and paving a way to gaining the attention for the secretarial profession by making both financial houses and secretaries to be aware of their positions as they work hand by hand.
1.3 PURPOSE OF THE STUDY
The main purpose of this research is to identify the challenges of secretaries in model financial houses. Specifically the study seeks to:
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