This project work gives a bird eye view of the problems facing commercial bank customers in Nigeria and the best way to alleviating these stated problems. As the banking industries faces the global challenges of modern banking, the customers who are the strength of the banking industries should not be left out in this development terrain.
Chapter one work reveals in full meaning of customer, bank commercial bank and banker.
Also a congenial history of commercial bank is treated in this chapter.
Chapter two elucidated more on the rights and duties of commercial bank to its customers.
Also ways and benefits of good quality services to customers are also highlighted in this chapter.
Chapter three embodies the various ways by which the researcher sourced in data collection.
Chapter four embodies itself on the finding of the researcher about the project topic improving customers services in Nigeria commercial bank”
Chapter five is the summary; conclusion and recommendation to help improve the quality of services to customers are not left out.
1.0 IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANK
WHO IS A BANK CUSTOMER
WHAT IS BANK
WHAT IS BANKING BUSINESS
WHAT IS COMMERCIAL BANK
2.1 BANKS AND CUSTOMER RELATIONSHIP
2.2 DUTIES AND RIGHTS OF COMMERCIAL BANKS TO THEIR CUSTOMERS
2.3 IMPEDIMENT AND INFRASTRUCTURAL LIMITATIONS OF COMMERCIAL BANK
2.4 WAYS AND BENEFITS OF GOOD QUALITY SERVICES TO CUSTOMERS
2.5 THE BANK OF NIGERIA CONTROL OF COMMERCIAL BANK
2.6 OPPORTUNITY FOR GROWTH ADVANCEMENT AND SELF-ACTUALIZATION
3.0 RESEARCH DESIGN AND METHODOLOGY
3.1 SOURCES OF DATA
3.2 LOCATION OF DATA
3.3 METHOD OF INVESTIGATION
4.0 FINDINGS
5.0 SUMMARY
5.1 CONCLUSION
5.2 RECOMMENDATION
BIBLIOGRAPHY
LOCATION OF DATA
3.3 METHOD OF INVESTIGATION
CHAPTER FOUR
4.0 FINDINGS
5.0 SUMMARY
5.1 CONCLUSION
5.2 RECOMMENDATION
BIBLIOGRAPHY
It will be necessary to elucidate more on the worlds, customer, bank, banking business, bankers, commercial bank and services.
WHO IS A BANK CUSTOMER:
Almost invariably, anybody who has anything to do in the bank, no matter the nature, seeing himself as a bank customer at least as much as he is within the banking premises.
Commercial prudence also dictate that the bank affords its best attention to all and sundry, what ever the type of relationship they may seem to be having with the bank.
But the question now is who then amongst those people are customers, and if some are not customers what are they?
In great Western Railway Company limited .V London and Country banking company limited (1901), it was held that a person who has been cashing cheques from the dependent bank, on this employers over many years was not a customer of the bank by his mere cashing of cheques.
There must be more than a mere cashing of cheques.
It simply means that anyone who is not having an account with the bank cannot be regarded as a bank customer. Furthermore, there must be a time when someone began to be a customer.
A person can becomes a customer of a bank when he goes to the bank with money or a cheque and asked to have an account opened in his name and the bank accepts the money or a cheque, and is prepared to open an account in the name of the person.
WHAT IS BANK:
Dr. H. Hart define bank as “ a person or company carrying on the business of receiving monies and collecting drafts for customer subjected to the obligation of honoring cheques drawn upon them from time to time by customers to the extent of the amount available on their current account.
In addition to that, section 41 of the Nigerian banking act of 1962 define a bank as any person who carries on banking business and includes a commercial bank, an acceptance account, financial institution and merchant banks.
WHAT IS BANKING BUSINESS:
Section 41 of the Nigerian Banking Act of 1962 also defined banking business as the business of receiving monies form outside sources as deposits of payment of interest in the granting of money loans and acceptance of credit or the purchase of bills and cheques or the purchase and sale of securities for account or other of the incurring of the obligation to acquire claims in respect of loans prior to their maturity or the assumption of guarantee and other warranties for other or the effecting of transfer and clearing and such other transactions as the commissioner, may on the recommendation of central bank, by other published in the gazette, designate as banking business.
Section 61 of the banks another financial institution decree on 25 of 1991 (BOFID) defined banking business as “the business of receiving deposits on current account, paying or collecting cheques, drawn by or paid in by customers, provision of finance or such other business as the gazette, designated as banking business”.
WHAT IS A BANKER:
Over the years it has been a very difficult task to give a true meaning and definition to the word “Banker” as people misconceive it to be worker in the bank.
However, J.N. Gilbert defined a banker as “a dealer in capital or more properly in money.
He is an intermediate party between the borrower and the lender.
He borrows from one party and lends to the other.
G.I Bert in his definition lays emphasis meanly on the traditional functions of bank (ie) probilisation of deposits and granting of loans and advances.
The bill of exchange act of 1882 defined a banker as “A body of persons whether incorporated or not, who carry’s on the business of banking “the bankers books of evidence act 1879 defined a banker as “any person, persons, partnership or company carrying on the business of banking and having duly make a return to the commissioner of Inland revenue and also any saving bank certified under the act relating to savings bank and also any post office saving bank.
However, from these definitions one can conclude that a banker is any person or corporation that provide a minimum banking services and which is license as a bank by the federal government of Nigeria as a banking institution.
WHAT IS A COMMERCIAL BANK:
Commercial banks are looked upon as those banks in Nigeria that accept deposits and uses cheques for withdrawals, examples of such bank are:
1. Access bank Nigeria limited
2. Afric bank limited
3. African continental bank
4. All state trust banks
5. Citizen bank Nigeria limited.
Firstly, the researcher aimed at determining the problems of commercial banking in Nigeria.
Secondly, to evaluate the functions and duties of commercial banks to their customers.
Lastly, to highlight the avenues for improving customers services in Nigeria commercial bank.
The researcher has patterned to create awareness on commercial bank with regard to their problem.
It will be used in helping the commercial bank in identifying the causes of customer’s leisure and ways of barricading them.
This will of no doubt if achieved help to maximize profit because the higher the customers the higher the profit.
It will equally help the customer to identify those common areas of conflicts with their bank to help transact peacefully.
Owing to the nature of the work, the write up has been undesirable reduced to this meager scope.
Also, because of the type of the research (basic) the study is limited on secondary sources only, which include textbook, project work, seminar work and other printing materials.
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