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THE PROSPECT OF COMPUTERIZATION IN THE BANKING INDUSTRY {A CASE STUDY OF UNITED BANK FOR AFRICAN PLC)                       

   ABSTRACT

The importance of banking industry to every economy cannot be ignored.  Bank is a place where all financial transaction of an economy impinges on.

On the other hand, the impact of computers in alleviating some of the problems encountered by banks cannot be over-emphasized.

Computer is seen as the most needed tools of improving banking transaction has not been well adopted by all banks in the Nigerian economy.  Some banks see it as a means of upgrading their chequering up, transactions and keeping necessary data for customers for loans, advances and other services.  Banks, which have gone into computerization, have observed that the positive prospect surpasses its negative prospects.

This research therefore aims at showing the actual contributions of computer to the banking industry and the negative effects experienced by the banks that are yet to go into computerization.

However, in case of the prospects and problems relating to computers, the researcher used both primary and secondary data and other related literature on the study topic in addition to this research being a case study, the researcher used a sample size drawn from UBA Plc in both their accounts and computer departments.

The recommendations and conclusions were based on advising banks and other financial institutions to introduce the use of computer in their transactions.

A general summary showed whether its contributions has actually led to the development in this industry and also indicated that computers use increased the efficiency and effectiveness of operations.

TABLE OF CONTENTS

Title page                                                                                                      i

Approval page                                                                                             ii

Dedication                                                                                                    iii

Acknowledgement                                                                                      iv

Abstract                                                                                                        vi

Table of contents                                                                                        viii

CHAPTER ONE

INTRODUCTION                                                                                       1

1. Background of the study                                                               1
2. Statement of problem                                                                    4
3. The objective of the study                                                 5
4. Scope of the study                                                                           6
5. Research questions                                                                         7
6. Significance of the study                                                               8
7. Definition of terms                                                                         8

CHAPTER TWO

2.0       Review of literature                                                                       13

1. Introduction to organizational concepts                                   13
2. The evolution of computer                                                           15
3. The role of computer system in

modern banking operation                                                           17

2.4       The structure of a computer system                                          19

2.5       Computerization of customers’ banking

in the Nigerian banks                                                                     22

2.6       Computer and information system                                             25

2.7       Criteria for using computers                                                       26

2.8       The prospect of computerization in banking                           27

2.9       Customer services and computer application in

the banking sector:  the computerized services                      34

2.10    Misconceptions about computer                                                 36

2.11    Banking operations                                                                        37

2.12    Obstructions to customers’ application in nigeria banks     39

CHAPTER THREE

3.0       Research Methodology                                                                 42

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